Question 1

Do prices include IDV and sanctions screening?

Accepted Answer

Starter includes Veraxa-managed gateway services for KYC, PEP, adverse media, sanctions, and identity verification at no additional charge. On Professional and Enterprise, custom providers are billed at provider cost plus a handling margin.

Question 2

What is the remediation fee and how does it work?

Accepted Answer

The remediation fee is a one-off charge to run an existing client base through a structured re-verification workflow before clients roll onto the monthly subscription for ongoing perpetual KYC.

Question 3

Can I switch jurisdictions after signing up?

Accepted Answer

Yes. Jurisdiction templates are configurable at any time. Professional and Enterprise teams can run multiple jurisdictions simultaneously across AUSTRAC, AMLR, and offshore IFC regimes.

Question 4

What's included in a proof of concept (PoC)?

Accepted Answer

A PoC is a time-boxed implementation that typically covers one workflow, one jurisdiction template, and a defined client segment. PoC fees are credited toward the first subscription period.

Question 5

How is the entity count calculated?

Accepted Answer

An entity is an individual, company, trust, or other legal person that has gone through a KYC or KYB workflow in the platform. Entities in ongoing monitoring count toward the tier.